Guide and information

Safeguarding

Children and vulnerable participants require restricted, accountable handling.

01

Guardianship

Adult relationships require the other adult’s approval; minor guardianship requires authorized verification.

02

Programme controls

Eligibility, consent, coach access and progress visibility are limited to authorized participants and guardians.

03

Concern reporting

Use the support channel and identify an immediate safety concern without including unnecessary sensitive details.

Need a specific answer?

Use support for an account, booking or safety matter.

Open support guidance