Guide and information

Frequently asked questions

Quick answers about the Power Play experience.

01

When is a booking confirmed?

Only after the platform issues a confirmed booking reference. A quote or temporary hold is not a completed booking.

02

When is a receipt available?

After a payment is settled and the immutable receipt record is issued.

03

Can I share an access pass?

No. Passes are short-lived and tied to an eligible booking or membership.

04

How are minors protected?

Guardian relationships and programme eligibility are verified before delegated actions are allowed.

Need a specific answer?

Use support for an account, booking or safety matter.

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